Question 1

How do I list my property with Luxury Villas?

Accepted Answer

Submit your property details via our website or contact our owner relations team. We’ll review your home, discuss your goals, and guide you through the onboarding process.

Question 2

What types of homes do you accept?

Accepted Answer

We specialise in architecturally interesting homes with at least 3 bedrooms, premium amenities, and standout locations.

Question 3

How do you market my property?

Accepted Answer

Your villa will be featured on luxuryvillas.com.au, leading global booking platforms, travel agent events and promotions and to our exclusive guest network. We use dynamic pricing, professional photography, and targeted campaigns to maximise your returns.

Question 4

What policies and regulations do I need to follow?

Accepted Answer

We follow strict policies to ensure a seamless experience for all guests. This includes compliance with local laws, safety regulations, and house rules. Hosts must adhere to these policies to maintain the quality and safety of their listings.

Question 5

Is there a minimum stay requirement?

Accepted Answer

Most villas have a minimum stay, typically ranging from 2 to 7 nights depending on the season and property. Longer stays may be required during peak periods or for certain homes.

Question 6

Are special rates available for long stays?

Accepted Answer

Yes, we offer long-stay discounts. Discounts vary by property and length of stay. Please contact our team to discuss pricing options tailored to your needs.

Question 7

Is the price the total?

Accepted Answer

The price displayed includes accommodation charges and any additional fees such as cleaning and booking fees. Taxes, Security Deposits and optional add-ons like concierge services are also not included in the base price.

Question 8

Can I book for events, photo shoots, or corporate retreats?

Accepted Answer

Some villas are available for special events or business stays. Please enquire with our team for suitability, rates, and permissions.

Question 9

Are pets allowed?

Accepted Answer

A selection of our villas are pet-friendly. Let us know your needs and we’ll match you with the perfect property.

Question 10

Do you offer long-term or executive rentals?

Accepted Answer

Yes! We have a range of homes available for extended stays (1–12 months) and executive leasing. Contact us for tailored options.

Question 11

How do I request additional services?

Accepted Answer

You can add services during the booking process, via our Guest App, or by contacting our concierge team before or during your stay.

Question 12

Who do I contact if I need help during my stay?

Accepted Answer

Our guest services team is available 7 days a week. Use the Guest App, call, text, or email us for prompt assistance.

Question 13

Is a security deposit required?

Accepted Answer

Most villas require a security deposit, which is fully refundable after your stay, provided there is no damage or excessive cleaning required.

Question 14

What is your cancellation policy?

Accepted Answer

Cancellation terms vary by property and season. Please refer to our Guest Booking Terms & Conditions or contact us for details specific to your reservation.

Get in Touch

FAQs