Privacy Policy

Effective Date: May 8, 2025

Luxury Villas (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.luxuryvillas.com.au, or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect
We may collect and process the following data about you:
1.1 Information You Provide
- Personal details, such as your name, email address, phone number, and postal address, when you make an inquiry, booking, or sign up for our services.
- Payment details, including credit card information, when you make a booking or purchase services.
- Preferences and feedback provided during your stay or through surveys.
1.2 Automatically Collected Data
- Information about your visits to our website, including traffic data, location data, and other communication data.
- Technical information such as your IP address, browser type, and operating system.
- Cookies and similar technologies to enhance your browsing experience (see Section 6 for more details).
1.3 Third-Party Data
- Information from third-party sources, such as booking platforms, travel agents, or social media, when you interact with us through these channels.

2. How We Use Your Information
We use your personal information for the following purposes:
- To process bookings, payments, and provide concierge services.
- To personalize your experience and tailor recommendations to your preferences.
- To communicate with you regarding your bookings, inquiries, or updates about our services.
- To improve our website, services, and customer experience.
- To comply with legal obligations or resolve disputes.

3. Disclosure of Your Information
We may share your personal data with:
- Service Providers: Third-party vendors who assist in delivering our services, such as payment processors, concierge providers, and cleaning companies.
- Property Owners: Limited information may be shared with property owners for the purpose of managing your stay.
- Legal Authorities: When required by law or to protect our legal rights.
- Business Partners: With your consent, we may share your information with trusted partners for promotional or service-related purposes.
We do not sell or rent your personal information to third parties.

4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings, but disabling cookies may limit the functionality of our website.

7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Objection: Object to the processing of your data for direct marketing or other purposes.
- Data Portability: Request the transfer of your data to another service provider.
To exercise your rights, please contact us at [email protected].

8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers
If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia, where our servers are located. By using our services, you consent to this transfer.

10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. We encourage you to review this page periodically.

This policy ensures compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).