Question 1

How do I book a luxury villa?

Accepted Answer

You can browse our curated collection online and book directly through our website. For tailored recommendations or special requests, contact our concierge team and we’ll help you find the perfect villa for your stay.

Question 2

Can I check availability before booking?

Accepted Answer

Absolutely! Each villa's calendar is updated in real-time. If you have flexible dates or specific requirements, reach out and we’ll suggest the best options.

Question 3

Is there a minimum stay requirement?

Accepted Answer

Most villas have a minimum stay, typically ranging from 2 to 7 nights depending on the season and property. Longer stays may be required during peak periods or for certain homes.

Question 4

Are special rates available for long stays?

Accepted Answer

Yes, we offer long-stay discounts. Discounts vary by property and length of stay. Please contact our team to discuss pricing options tailored to your needs.

Question 5

Is the price the total?

Accepted Answer

The price displayed includes accommodation charges and any additional fees such as cleaning and booking fees. Taxes, Security Deposits and optional add-ons like concierge services are also not included in the base price.

Question 6

Can I book for events, photo shoots, or corporate retreats?

Accepted Answer

Some villas are available for special events or business stays. Please enquire with our team for suitability, rates, and permissions.

Question 7

Are pets allowed?

Accepted Answer

A selection of our villas are pet-friendly. Let us know your needs and we'll match you with the perfect property.

Question 8

Do you offer long-term or executive rentals?

Accepted Answer

Yes! We have a range of homes available for extended stays (1-12 months) and executive leasing. Contact us for tailored options.

Question 9

What add-on services are available for guests?

Accepted Answer

We offer a full suite of premium services, including:
Children's items hire (cots, high chairs, prams, etc.)
Additional housekeeping and linen changes
Grocery provisioning and pre-arrival fridge stocking
Babysitting and childcare
Private chefs, in-home dining, and catering
Personal concierge for bookings, tours, and local recommendations
Guest App for easy access to experiences, tips, and support

Question 10

How do I request additional services?

Accepted Answer

You can add services during the booking process, via our Guest App, or by contacting our concierge team before or during your stay.

Question 11

Can you help with restaurant bookings, tours, or local activities?

Accepted Answer

Absolutely! Our concierge team and Guest App provide tailored recommendations and can secure bookings for restaurants, tours, private experiences, and more.

Question 12

What amenities can I expect in a Luxury Villas?

Accepted Answer

All of our villas are handpicked for their exceptional quality, comfort, and style. You can expect premium amenities such as:
Spacious living and entertaining areas
Designer furnishings and contemporary interiors
Fully equipped kitchens
Private pools or spas (in select homes)
Outdoor entertaining spaces and BBQs
High-speed Wi-Fi and smart entertainment systems
Secure parking (as advertised)
Laundry facilities
Luxury toiletries and essentials

Question 13

Does Luxury Villas offer pet friendly accommodation?

Accepted Answer

Yes, we offer a selection of pet-friendly villas. Let us know your requirements and we'll match you with a property where your furry friend is just as welcome as you are.

Question 14

Does Luxury Villas offer family friendly accommodation?

Accepted Answer

Definitely! Many of our villas are perfect for families and include features like multiple bedrooms, spacious living areas, secure outdoor spaces, and proximity to family-friendly beaches and attractions. We also offer children’s equipment hire (cots, high chairs, prams, and more) and can arrange trusted local babysitting services for a stress-free stay.

Question 15

How do I check in?

Accepted Answer

Check-in details will be provided prior to arrival. Most villas offer flexible self check-in, but personal welcomes can be arranged on request.

Question 16

Who do I contact if I need help during my stay?

Accepted Answer

Our guest services team is available 7 days a week. Use the Guest App, call, text, or email us for prompt assistance.

Question 17

Do you provide 24/7 support?

Accepted Answer

Yes, urgent guest support is available 24/7 for emergencies.

Question 18

What payment methods do you accept?

Accepted Answer

We accept major credit cards and secure online payments. For extended stays or special arrangements, contact us directly.

Question 19

Is a security deposit required?

Accepted Answer

Most villas require a security deposit, which is fully refundable after your stay, provided there is no damage or excessive cleaning required.

Question 20

What is your cancellation policy?

Accepted Answer

Cancellation terms vary by property and season. Please refer to our Guest Booking Terms & Conditions or contact us for details specific to your reservation.

Question 21

How do I list my property with Luxury Villas?

Accepted Answer

Submit your property details via our website or contact our owner relations team. We'll review your home, discuss your goals, and guide you through the onboarding process.

Question 22

What types of homes do you accept?

Accepted Answer

We specialise in architecturally interesting homes with at least 3 bedrooms, premium amenities, and standout locations.

Question 23

How do you market my property?

Accepted Answer

Your villa will be featured on luxuryvillas.com.au, leading global booking platforms, travel agent events and promotions and to our exclusive guest network. We use dynamic pricing, professional photography, and targeted campaigns to maximise your returns.

Question 24

What policies and regulations do I need to follow?

Accepted Answer

We follow strict policies to ensure a seamless experience for all guests. This includes compliance with local laws, safety regulations, and house rules. Hosts must adhere to these policies to maintain the quality and safety of their listings.

Faqs

FAQs